Member Consultant - Scappoose/St Helens Branches

Do you have outstanding communication, customer service and problem solving skills? Does a "People Helping People" philosophy and helping dreams come true appeal to you? This may be the career for you!
This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage sales and service principles while greeting and serving members, providing "hip-to-hip" service in a consultative manner. Position will assist members with: transactions; deposit and loan accounts and services; questions, complaints and member related concerns; procedural and policy concerns; resolution of account problems. Position will cross sell to meet goals by using AID,INC to identify needs, describe, recommend and sell products and services that are best suited to fulfill the needs of the member and contribute to attainment of CU goals. This is a non-exempt position.
Putting our members first, including our Internal Members
Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.
Our Robust Benefits Package Includes:
Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
Subsidized premiums for families and dependents
Life and Disability insurances
Family medical leave
Paid Time Off
Paid Sick Time
10 Paid Holidays per year
Supplemental insurance products
Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
Engaging Wellness Program
Financial Benefits and Incentives
Competitive Salary and Incentives
401(k) Retirement Plan with employer matching from date of enrollment
Discounted Credit Union products (reduced interest rates or fees)
Tuition Assistance Program
Flexible spending accounts for medical and child care expenses
Free Parking at all branch locations
Professional Development
Proud to be a Learning Organization
A Training Center complete with a hands on Training Lab
Online education programs
Ongoing coaching and training in every position
Internal promotion and transfer options throughout the Credit Union
Career Development Education (CADET) program to develop employees along their desired career path
Opportunities to serve on a variety of volunteer committees
Equal Opportunity Employer including Disability and Vets.
Pre-employment drug test (including Marijuana) and background check required.

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