Member Service Officer (MSO) I

St. Helens Community Credit Union (SHCU) is seeking a knowledgeable, hardworking and customer service oriented Member Services Officer I (MSO-I) to join our team.
This position delivers high quality consistent member service to members both in-person as well as by telephone in the areas of new accounts and consumer lending. Serves as the primary backup to MSOs. Audits loans for accuracy and completion while developing skills in the new account and consumer lending areas. Assists MSOs with preparing loan documents, employment verifications, follow-up work and other duties as assigned. Routinely offers other Credit Union products and services that benefit the member. Participates in sales development/training activities.
SHCU is looking for qualified applicants with at least 2 years experience working with credit products and services and/or similar related activity (preferably in the financial services industry), a Bachelors degree in a related field and/or equivalent work experience. This position requires strong customer service and communication skills, as well as the ability to work well as a team. SHCU is looking for an effective communicator with strong customer service skills who can function successfully as a team in a high-volume work flow environment while embracing the Credit Unions brand. The right applicant, with strong potential could be trained. This position is expected to be available for work Monday through Saturday.
The next review date is scheduled for October 26th. This position will remain posted until filled.
SHCU is an equal employment opportunity employer.

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